Player’s withdrawal has been delayed

The casino acted promptly by closing the account following the refund request, which limited the ability to assist further. The player from Portugal had an issue with the casino reactivating her account without her consent, despite her request for self-exclusion in December. The Complaints Team attempted to gather more information from her regarding the self-exclusion request and the casino’s confirmation of account cancellation.

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The casino had cancelled two withdrawals without providing any reason and did not respond to the player’s inquiries about the delay. The player had also expressed concerns about the casino’s player protection measures, claiming that his requests to close his account due to gambling addiction were ignored. After our intervention, the player confirmed that he had received his last payout and thanked us for our support. However, he remained dissatisfied with the casino’s handling of his case. The player from Italy had requested two withdrawals from Kingmaker Online Casino, which had been pending for several days. The player later confirmed that the withdrawal process had been completed.

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The player had confirmed his email address and had urged the casino to process the payment. The casino later confirmed that the payment had been processed and apologized for the delay. The player then acknowledged receipt of the payment and withdrew his complaint. We had concluded that the issue was resolved based on the correspondence but had to reject the complaint without official confirmation from the player. The casino kingmaker player from Greece had experienced issues with withdrawing his winnings from the casino. His withdrawal request had been pending for an extended period.

• Players could have start they journey in the VIP program as chamber maids and climbed their way towards the crown or used crown jewels as payment method in the bonus shop.
• There as a special help center with hundreds of ready-to-use solutions but if none of them apply to you, you can get in touch with the support agents via email or live chat.
• The player’s account was already verified and the winnings had been accumulated with real money.
• The player from Greece had experienced issues with withdrawing his winnings from the casino.
• Eventually, the player received his withdrawal after 15 days.
• The player from Greece had had a €500 withdrawal canceled without explanation.

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The player from Spain had been attempting to withdraw his winnings for a week but had not received any update on the process. After submitting a complaint, he had been advised by our team to wait at least 14 days after requesting the withdrawal before escalating the issue. The delay had been attributed to possible unfinished KYC verification or a high volume of withdrawal requests.

All withdrawal attempts, either via credit card or bank transfer, were declined. The player had received little support from the casino’s staff, with delayed responses and repetitive avoidance. After the player’s complaint, the casino confirmed that three withdrawals of 500 EUR each had been processed and should arrive shortly.

The player, however, insisted that he had not received the full payout. Eventually, the player confirmed that he had received all his winnings. She had requested a withdrawal of 80 euros on 19th March which was declined after 20 days. She confirmed that this had been her first withdrawal attempt and that she hadn’t undergone KYC verification as she had been informed it wasn’t necessary. After the complaints team had intervened, the casino had requested her bank details for a manual withdrawal.

After depositing and winning €500, she found her account closed the same day, and her subsequent withdrawal was canceled. She believes this is fraud and seeks assistance in retrieving her winnings. Our expert casino review team has carefully analysed Kingmaker Casino in this review and evaluated its positives and negatives using our casino review process.